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FAQ

Find quick answers to common questions about the platform below.

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Frequently Asked Questions

What is AfiaSync?
AfiaSync is an AI-powered clinical documentation platform designed for US healthcare providers. It records patient encounters, transcribes audio in real time using Azure Speech Services, and generates SOAP notes automatically using AI — reducing charting time by up to 70%.
Is AfiaSync HIPAA compliant?
Yes. AfiaSync is built on Microsoft Azure's HIPAA-eligible infrastructure. All data is encrypted at rest (AES-256) and in transit (TLS 1.2+), stored exclusively in US data centers, and isolated per tenant. We provide a Business Associate Agreement (BAA) to all customers who handle Protected Health Information.
How does the AI Scribe work?
During a patient encounter, you tap "Record" in AfiaSync. The audio is securely sent to Azure Speech Services for real-time transcription. Once the encounter ends, the transcript is processed by Azure OpenAI to generate a structured SOAP note (Subjective, Objective, Assessment, Plan). You review, edit if needed, and sign — all in minutes, not hours.
What happens to audio recordings?
Audio recordings are stored securely in Azure Blob Storage for 90 days after transcription for quality assurance purposes. After 90 days, recordings are permanently deleted. The transcribed text and generated SOAP notes are retained as part of the clinical documentation per our data retention policy.
Does Azure OpenAI train on my patient data?
No. AfiaSync uses Azure OpenAI Service, which does not use customer data to train, retrain, or improve foundation models. Your patient data is processed only to generate your clinical documentation and is never shared with OpenAI or any third party for model improvement.
How many users can I have on my account?
Starter (Free): All features, 10 AI documentation sessions, no credit card required.
Pro ($99/user/mo): Unlimited AI documentation, no per-minute caps, no contract — cancel anytime.
All plans include unlimited support staff (reception, front desk). See our pricing page for details.
Can I export my data?
Yes. You can export your patient records and clinical documentation at any time. If you cancel your subscription, you have a 30-day export window to download all your data before it is permanently deleted.
What browsers are supported?
AfiaSync works best on the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. We recommend Chrome or Edge for the best experience with audio recording features.

Support Response Times

Priority Description Response Time
Critical Platform down, data loss risk, security breach Within 2 hours
High Feature not working, AI Scribe errors, login issues Within 4 hours
Medium Non-critical bugs, UI issues, performance concerns Within 1 business day
Low Feature requests, general questions, billing inquiries Within 2 business days

Support hours: Monday – Friday, 9:00 AM – 6:00 PM US Eastern Time (ET). Excluding US federal holidays.

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